Privacy Policy for ALB Learning Effective Date: 6/5/2026 ALB Learning ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alblearning.com, book a strategy call, or use our managed learning services. Please read this Privacy Policy carefully. By using our website or services, you agree to the practices described below. If you do not agree, please discontinue use of our website and services.

1. Information We Collect 

We collect information to provide and improve our services. The types of information we collect include: Category Examples How We Collect It Contact Information Name, email address, phone number, company name, job title When you book a strategy call, submit a contact form, or email us directly Client Account Information Employee names, work email addresses, training records, course completions When you engage us for managed learning services, you provide this data for LMS setup and management Payment Information Billing address, payment method details When you sign up for a subscription processed securely by our payment processor (we do not store full payment details) Website Usage Data IP address, browser type, device information, pages visited, time on site Automatically via cookies and analytics tools when you browse our website Communication Data Email correspondence, call notes, feedback, survey responses When you communicate with us directly

2. How We Use Your Information 

We use your information only for legitimate business purposes, including: Service Delivery: To set up and manage your LMS instance, onboard your employees, deliver facilitation sessions, and create custom training content. Communication: To respond to inquiries, send booking confirmations, provide monthly reports, and schedule strategy calls. Billing & Administration: To process subscription payments, manage accounts, and maintain financial records. Improvement & Analytics: To understand how visitors use our website and improve our services and user experience. Legal Compliance: To comply with applicable laws, regulations, and legal processes. We do not sell your personal information to third parties.

3. How We Share Your Information

We only share information with trusted third-party service providers who help us operate our business. These providers are contractually obligated to protect your information and use it solely for the services we request.

Coursebox serves as our Learning Management System platform. In the course of delivering training services to our clients, we share employee names, work email addresses, and training activity data with Coursebox. This allows us to provision user accounts, assign courses, track completions, and generate reports on behalf of our clients.

Google Calendar facilitates scheduling for our complimentary strategy calls and client meetings. When you book time with us, your name, email address, and selected meeting time are shared with Google Calendar to confirm and manage the appointment.

Google Workspace provides our business email, document storage, and internal communication tools. Client email correspondence and documents shared with us may be stored and processed within this environment as part of routine business operations.

Payment Processing. We handle billing directly. Subscription fees and add-on service charges are invoiced to you via email and paid through ACH transfer directly to our business bank account. We do not use third-party payment processors to collect or store your payment information. Any banking details provided for ACH payments are used solely to complete the authorized transaction and are not retained beyond what is necessary for our financial records and legal compliance. For your security, we recommend you do not transmit sensitive banking information over unencrypted email.

Website Analytics tools like Google Analytics help us understand how visitors find and use our website. These services collect anonymized data such as IP address, browser type, device category, and pages viewed. This information helps us improve the website experience over time.

Accounting Software such as QuickBooks or Wave is used for financial record-keeping and tax compliance. We share transaction amounts, client names, and billing addresses with these platforms to maintain accurate books and meet legal obligations.

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer (such as a merger or sale). In all other circumstances, we will not share, sell, or rent your personal information to third parties for their own marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies 

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. We may use: Essential Cookies: Necessary for the website to function properly. Analytics Cookies: To understand how visitors interact with our site (e.g., Google Analytics). You can control cookie settings through your browser. Disabling cookies may affect website functionality.

5. Data Security 

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention 

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example: Client training records: Retained for the duration of our engagement plus a reasonable period for verification purposes. Financial records: Retained for 7 years to comply with tax and accounting requirements. Marketing communications: Retained until you unsubscribe.

7. Your Rights (CCPA, GDPR, and Other Privacy Laws) 

Depending on your location, you may have certain rights regarding your personal information, including: Right to Access: Request a copy of the personal data we hold about you. Right to Correct: Request correction of inaccurate or incomplete data. Right to Delete: Request deletion of your personal data, subject to legal retention requirements. Right to Opt-Out: Unsubscribe from marketing communications at any time. To exercise any of these rights, please contact us at [Insert Your Business Email]. We will respond within the timeframes required by applicable law.

8. Third-Party Links 

Our website may contain links to third-party websites (e.g., LinkedIn, Open eLMS login portal). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies independently.

9. Children's Privacy 

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect the most recent version. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us 

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: 

ALB Learning Email: contactus@alblearning.com